Refund Policy

When money returns to your balance, when it doesn't, and how to ask us to check an order.

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On this page
  1. Before you add funds or order
  2. Your balance
  3. When money returns to your balance
  4. When we don't cancel or refund an order
  5. Refill
  6. Cancellation
  7. Delays
  8. Fraud
  9. Ask us to check an order

In short

  • Funds you add are not refundable as cash; they are used to order on Zyadat.
  • The amount for the undelivered part of any canceled or partial order returns to your balance automatically.
  • We don't cancel or refund an order because of a wrong link, a private account or deleted content.
  • Refill is available only on services that state it, and only within its period.

This summary is for convenience; the full text below is what applies.

Before you add funds or order

Please read this policy before adding funds or placing an order. By signing up or ordering, you agree to it; it is part of our Terms of Service.

Your balance

All funds added to your account, including bonuses, are not refundable as cash and aren't returned to your payment method once added; they are used to order services on Zyadat.

When money returns to your balance

  • When an order's status becomes "Canceled": its full amount returns to your balance.
  • When it becomes "Partial": the amount for the undelivered part returns, and you pay only for what was delivered.
  • When an order can't be completed because of a technical issue on our side: its amount returns to your balance.

This happens automatically, without you asking, and you'll see the new status on the Orders page.

When we don't cancel or refund an order

  • A mistake in the order details you entered, such as a wrong link or the wrong service.
  • A private account or a deleted post, before or during delivery, or a link that stopped working because the username changed.
  • Ordering for the same link from another site or panel at the same time; the count when the order starts is the only reference.
  • A drop after an order completes, on a service that doesn't include refill.

Refill

If a service includes refill (its period is stated in the description) and the count drops within that period, a "Refill" button appears next to the order on the Orders page. A refill restores the missing quantity; it doesn't return money.

Cancellation

An order can't be canceled once placed unless the service supports cancellation (a "Cancel" button then appears next to it) or the provider can't deliver it.

Delays

Delivery times are estimates, and a delay alone isn't a reason to cancel or refund. If your order is running far beyond the expected time, open a ticket with its ID and we'll look into it.

Fraud

Any fraudulent activity or use of an unauthorized payment method leads to permanent account suspension, and we may take legal action.

Ask us to check an order

Open a ticket from your account or email admin@zyadat.com with the order ID and what happened, plus a screenshot if you can. For balance issues, include the payment method and the transaction ID.