Contact Us
Our support team replies in Arabic and English. Pick the channel that fits your question, and include your order ID for a faster reply.
Ways to reach us
Support tickets
Best for order and balance issues: pick your order, attach a picture and follow the reply in one place.
Sign-in required
Email
For general questions, or if you can't sign in to your account.
admin@zyadat.com
Zyadat AI assistant
Instant answers about services, prices and orders, and it prepares the order for you.
FAQ
Ready answers about orders, refills, payments and your account.
Write your message
Pick a topic and write your message, and we'll lay it out as an email with everything our support team needs. Nothing is sent from this page; the message opens in your email app, ready to send to admin@zyadat.com.
Questions about support
When do you reply?
We reply to tickets and emails as soon as we can. A ticket from your account is the fastest, because it reaches us with your order details.
My order is late, or dropped after completion. What should I do?
If the service includes refill, use the Refill button on the Orders page within its period. If the order is running far beyond the expected time, open a ticket with its ID. If it completed partially, the amount for the undelivered part returns to your balance automatically; details are in the Refund Policy.
I paid but my balance didn't update. What should I do?
Open a ticket or email us with the payment method, transaction ID, amount and time of payment.
Which language can I write in?
Arabic or English, whichever you prefer.
Do you ask for my account password?
No. We never ask for your social media passwords or your Zyadat password. If anyone asks for them in our name, don't share them.